For Retail Customers:

The most efficient and convenient method to place orders is through the Ya Store website. Alternatively, you may submit your order via email. To do this, visit our website and add the desired items to your online shopping cart . Once your cart is complete, do not proceed to checkout. Instead, take a screenshot of the "My Cart" page and send it, along with your shipping address, phone number, and email address to 'info@yastore.com'. Please note, orders placed via email will not be processed until payment is received through one of the accepted payment methods. Retail orders are not accepted over the phone.

For Schools and Wholesale Customers:

Schools and wholesale customers can utilize the same methods available to retail customers. For the sake of convenience and expedited processing, we recommend ordering online. Additionally, schools and wholesale customers have the option to place orders by phone.

You can easily find your desired item(s) by :

Search Bar: Begin by typing the name of the product you're looking for in the search bar at the top of the page. As you type, suggestions will appear to help you find what you're looking for faster.
Once you have your search results, you can use the filter options to narrow down your choices. Filters might include categories like price range, brand, color, or ratings.You can also sort the results by different criteria, such as relevance, price (low to high or high to low), or customer ratings.

Categories: If you prefer to browse by topic, you can use the categories option. Click on one of the menu items located on the top (PC) or on the dropdown menu (Phone), and you'll see a list of product categories. Select the category that matches your interest, and you'll be directed to a specific section of the site, where you can use filters and sorting options to refine your search further.

Customers have the option to select from various payment methods, including Visa, MasterCard, American Express, Discover and Diners Club. We also accept digital wallet payments, including Apple Pay, Google Pay, Amazon Pay, and Meta Pay. Additionally, checks and money orders are accepted. All checkout pages are secured with SSL encryption to ensure the protection of your information. Full payment must be completed at the time the order is placed. Please note that orders paid by check or money order will not be fulfilled and shipped until the check/money order has cleared, which typically takes two weeks from receipt.

Yes, we offer a special discount for schools that are financially supported by their members and nonprofit organizations on their orders from YaStore.com according to the following:
- Order Total: $1 - $500 ⟹ 15% discount
- Order Total: $500 - $1000 ⟹ 20% discount
- Order Total: +$1000 ⟹ 25% discount
Please contact Ya Store with your school’s information to receive the discount and you will receive a confirmation email if you are eligible for that discount. The discount will be applied after shipping your order and you will receive the final invoice.

You may cancel an order that has not yet been shipped without incurring any fees.

If the order has been shipped but not yet received, please refuse the shipment and inform Ya Store (returns@yastore.com). You will be refunded the cost of your order, excluding the original and the return shipping charges.

If you have already received the shipment, please refer to our Return and refund policy.

Yes you can view all of your orders on YaStore.com by following these steps:

1. Sign in using the same email address that you used to place your previous order(s) by clicking on "Account" button on the bottom right corner (Phone users) or on the top right corner (PC users).
2. A list of all your previous orders will be displayed where you can sort/filter to find specific order(s). Next to each order, you will find the details and current status of the order along with a “Reorder” button, which you can use to reorder any item.

If your order contains items that are not sufficiently in stock, the following procedures may occur:

Some items may be back-ordered, meaning they will be shipped to you as soon as they become available. A notice indicating the estimated arrival date will appear below such items.

Items that cannot be back-ordered will need to be removed from your cart before you can proceed to checkout. In this case, please note the titles and desired quantities in the comments field before placing your order. While we will make every effort to restock these items and add them to your order, we cannot guarantee their availability.

For out-of-stock items that cannot be back-ordered, you can use the “Email Me When Available” feature, which will appear in place of the “Add to Cart” button on the item's page. We will notify you as soon as these items become available. Please note that receiving this email does not obligate you to purchase the item.

Please note that the address listed on our website is for our warehouse. For the safety of our customers, employees are strictly prohibited from allowing any customer access to this location. On the other hand, customers can pickup their orders from the warehouse only if they chose the pickup option from the order page. Retail orders can only be placed through our website. Additionally, schools and wholesale orders can be accepted by phone.

You will receive an email containing the tracking number after your order is approved and shipped. All of our shipping methods include a tracking number. You can search for the tracking number online to determine the status of your order. Alternatively, you can click on "My Account" at the top of the screen. On the "My Account" page, you will be able to view your most recent orders and their tracking numbers. If you cannot locate the order you are looking for, click on "View All Order History" and use the filter to include the date of the order you are searching for. The order will then be displayed, and you can use the tracking number to monitor the shipping progress.

If you do not receive an email with the tracking number within two business days of placing the order, please check your junk mail folder. If the email is not found, contact us, and we will inform you of your order's status.

Retail Orders:
Confirmed retail orders are processed within 1-2 business days. Delivery times vary based on the shipping service selected and your location. Retail orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day, and USPS Express) are processed and shipped on the same day if received before 12:00 PM Central Time.

Schools/wholesale Orders:
Confirmed schools/wholesale orders are processed within 1-5 business days. However, expect longer processing times between July through October of every year.

Please Note that Shipping times do not include holidays or weekends.

For more details, please review our Shipping Policy.

Shipping costs are determined based on the chosen carrier (UPS, FedEx, or USPS), the selected shipping method, order weight, and shipping address. Please note that a handling fee will be added to each order based on the items ordered.

According to our Return Policy, you may apply for a refund to your original payment method or a store credit, provided that items are returned through an approved process. The refund will be initiated, or the store credit added to your account, upon our receipt of the returned items. Please be aware that the cost of items returned without our approval, and those not covered by our return policy, will not be refunded.

Ya Store guarantees that your private information will not be sold, leased, or shared with any third parties. Should you choose to unsubscribe from our mailing list at any time, your email address will be removed, and you will no longer receive promotional emails. However, you will continue to receive emails regarding the status of your order, any correspondence related to issues you raise with Ya Store, or notifications about the availability of specific items previously out of stock.
For more information, please review our Privacy Policy.

Yes, you can change your address to the temporary/dropshipment address to have an order sent directly to that location. After updating the shipping address and submitting your order, please remember to revert the address back to your default address.

To change your address:

1. Prepare your order by adding the desired items to your cart.
2. Click on "Proceed to checkout".
3. At the “Shipping” stage in checkout, click on the “Change” link next to the "Ship to" address. You will then have the option to either use a previously saved address or to add a new one.

You can add any product to your wishlist by clicking on the 'Add to Wishlist' button on the product page or by clicking on the heart icon located at the top right corner of the product card. To remove an item from your wishlist, simply use the same method.

To access your wishlist, click on the floating wishlist icon. This will display your list, where you can manage items by adding them to your cart or removing them. You will also be able to see the stock status of your products.